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In Issue 28 of HMO Magazine, Matt Baker explores the importance of tenant happiness in property management. He challenges landlords to shift their focus from simply investing in property to investing in the lives of their tenants. By asking tenants about their experiences and needs, landlords can create spaces that not only meet market demand but also improve tenant satisfaction, reduce costs, and foster long-term relationships. Matt advocates for a more customer-centric approach to property development, emphasizing the value of open communication and continual improvement in the tenant experience.
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